Privacy Policy
1. Introduction
Welcome to Sakan IQ ("we", "our", "us"). Sakan IQ is an AI-powered real estate investment platform operated under a DET E-Trader license (License No. 1627839) in the United Arab Emirates . We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (sakaniq.ae), mobile application, and related services (collectively, the "Platform").
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.
2. Information We Collect
2.1 Information You Provide
- Full name, email address, and phone number during registration
- Investment preferences, budget range, and risk profile
- Payment and billing information processed securely via Stripe
- Communications submitted through support@sakaniq.ae or contact forms
2.2 Information Collected Automatically
- Device information (device type, operating system, browser type)
- Usage data (pages visited, features used, time spent on the Platform)
- IP address and approximate location data
- Cookies and similar tracking technologies
2.3 Information from Third Parties
- Property listing data from publicly available real estate sources
- Authentication data if you sign in via third-party providers
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Provide AI-powered property recommendations tailored to your preferences
- Process subscription payments and manage billing
- Send deal alerts, market insights, and platform notifications
- Respond to your support requests via support@sakaniq.ae or WhatsApp
- Improve and personalize your experience on the Platform
- Comply with applicable UAE laws and regulations
- Detect and prevent fraud or unauthorized access
4. How We Share Your Information
We do not sell your personal data. We may share your information with the following trusted third-party service providers solely to operate the Platform:
- Stripe – Payment processing and subscription management
- Supabase – Secure database and backend infrastructure
- SendGrid – Transactional email delivery
- Twilio – SMS and WhatsApp notifications
- Anthropic (Claude API) – AI-powered investment insights and recommendations
- Firebase – Mobile push notifications
All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.
5. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. You may request deletion of your account and associated data at any time by contacting support@sakaniq.ae. We will process your request within 30 days, subject to any legal obligations requiring us to retain certain data.
6. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure database access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
As a user of our Platform, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant UAE data protection authority
To exercise any of these rights, please contact us at support@sakaniq.ae.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You may disable cookies through your browser settings; however, this may affect the functionality of the Platform.
9. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.
10. Changes to This Privacy Policy
We may update This Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform and updating the effective date. Your continued use of the Platform following any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about This Privacy Policy, please contact us:
- Email: support@sakaniq.ae
- WhatsApp: +971541679385
- Website: sakaniq.ae
Sakan IQ – Where Ambition Meets Its Address.